If you have received a defect or wrong items, you may return it within five (5) working days upon received. After that time, the company reserves the right to deny service for returns or exchanges of products. The products being returned must be unused and still in their original packaging.
Customers are advise to contact the company via email or WhatsApp with your order ID and product details before returning the product. The customer should also provide evidence of any defects or incorrect items received in order to expedite the process. The email address and WhatsApp number are provided for the customers' convenience. Click here Contact Us.
All returned products must comply with the terms outlined above. The company, BeroyalButton, will cover the shipping costs and is not responsible for any losses or damages until the item reaches our office. The customer is required to provide the tracking number when you send out the returned product.
The customer can exchange the product for the same item if it is still in stock. If the original product is not available, the customer has the option to choose another product with a similar price. If the customer is still not satisfied, the company will issue a full refund within three (3) working days after the returned product has arrived at the company's office.
For overseas customers, do not need to return defective or incorrect items. Instead, they should email or WhatsApp the company with proof of the defect or wrong item within five working days. After this time period, the company reserves the right to refuse service. The shipping costs will be covered by BeroyalButton.
1. Can I exchange for other items or products?
Yes you can, if you have received the wrong items or defect items only. But you need to choose products with the same price. If the price is higher, you need to pay the total changes amount.
2. How do I know if my order has been sent again?
We will notify you the tracking number by email or WhatsApp after we sent out the parcel. In case you don't received any email or whatsapp regarding to your tracking number, kindly WhatsApp our admin for the details.
3.How long will my return or exchange be processed?
All returns and exchanges will be processed in three (3) working days upon receiving the products at our office.